Return Policy

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Return Policy

OUR GUARANTEE/ RETURN POLICY

We offer an easy 30 day return policy on purchases.
Simply email us to request a Return Merchandise Authorization (RMA) and send your item(s)back to us, in its original condition, and we will accommodate your request for a replacement item, store credit, or refund.

For a prompt reply, please contact us by email at geniusbabies@carolina.rr.com

Of course, if the mistake is ours for any reason, we'll pay for return shipment.
Marked Closeout- non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item. Such items will be clearly marked an non-returnable.

There is no restocking fee, but a minimal 5% charge will be reflected in credit card refunds towards the Credit Card or PayPal transaction fees already incurred.

Returns
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges, that have already been incurred.

Exchanges
If you are exchanging merchandise, you are responsible for the cost of returning it to us.

Please note: As is Universal Retail Policy: "Opened" DVDs, CDs, and Software may not be returned.

Please be mindful of the following details about returns:

For items that shipped free, our shipping costs will be deducted from your refund.

An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.

Returned items must be in new condition and in the original packaging.

RETURN PROCEDURE:

IMPORTANT: PLEASE E-mail for Return Merchandise Authorization (RMA# Request), to ensure proper credit for return.
Email Us

Return Information:
1. We recommend that you ship your package INSURED to ensure safe arrival.
2. Please use ORIGINAL (or comparable) shipping box and shipping packaging to ensure arrival in NEW condition. .
3. Write RMA # Clearly on Outside of Box in black marker.
4. Returns & Exchanges must arrive in NEW, original condition, in their original full packaging.- Thank you!
5. Packages must be postmarked no later than 30 days from purchase.
6. Ship to:
Genius Babies Inc.
ATTN: Returns
Return Merchandise Authorization #__(the RMA will be assigned to you from Genius Babies)
2015 Van Buren Avenue
Indian Trail, NC 28079

*** Sorry, returns without RMA #s will be refused, and returned to the shipper. We need the RMA # to process and credit your account properly. ***
Returns are NOT re-sold on GeniusBabies.com. Returned items are sent back to the manufacturer in accordance with the manufacturer's return policy, and or/ donated to charity organizations.

* Please note: REFUSAL of a shipped and confirmed order, may be liable for up to a 10% restocking fee, and any and all gift wrapping costs incurred, at our discretion.
Returns received in worn condition, or outside of original packaging may also be returned to sender, or refunded 75% of the original purchase price, at our discretion. Understandably, "free" gifts with purchase, may be charged retail price, if all items purchased are "returned" except the "free" gift w/purchase.

Questions? Contact Us or call us at 704-893-2113 Customer Care Phone Hours
Toll-free DIRECT ORDER LINE, Monday through Friday 9am to 4pm ET at 1-877-499-BABY

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Return Policy

OUR GUARANTEE/ RETURN POLICY