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GeniusBabies.com proudly celebrates its 20th Anniversary this year with a
continued commitment to the highest quality products and service. 1998-2020
A Little Bit About Us ~Genius Babies.com in the NEWS!
Genius Babies is a small "Mommy" created, teamed and family-owned business that was founded in 1998. Rather than invest in advertising, we have invested in our valued customers and we have grown by word of mouth. We want the very best for our "genius babies", just like you. At Genius Babies we celebrate our smaller size and we are committed to continuing to offer you the very best personal service. (Special orders don't upset us.) We are dedicated to provide the personal care, and response, you are not always guaranteed with the impersonal Internet and large national e-tailers. We guarantee the highest quality products and customer care. We will treat YOU, just as you deserve to be treated... every single time!
As an online store, GeniusBabies.com functions just like any other type of store, only better! Shop in your "jammies", as we’re open 24 hours a day, seven days a week to serve you. We’re ready to accept your orders at any time. It’s fast, easy, and it’s safe! At Genius Babies, only in-stock items are available to order. We stock everything in our showroom and warehouses. Your order will always ship within one business day, and you will receive step-by-step communication, order status and tracking. Shop with us, with no worries at all.
For a prompt reply, please contact us by email at geniusbabies@carolina.rr.com
Genius Babies Inc.
2015 Van Buren Ave
Indian Trail, NC 28079
* Telephone: 704-893-2113
* PLEASE NOTE: Regrettably, we are no longer able to accept telephone orders.
Business Hours: Monday-Friday 8AM-4PM ET.
FAX: 704-893-0194
OUR ORDER SHIPPING POLICY:
We are located and we Ship from CHARLOTTE, NC.
**Note: UPS does NOT count weekends in the shipping time.
Approximate Time in Transit:
UPS Ground Delivers Business Days: Monday - Friday Only. We ship from Charlotte, NC.
WEST COAST DESTINATION - Time in transit: Approx. 5-7 Business days in transit after shipping.
CENTRAL US DESTINATION - Including Texas. Time in transit: Approx. 3-4 Business days after shipping.
EAST COAST DESTINATION - Time in transit: Approx. 2-3 Business days after shipping.
A shipping confirmation is emailed upon shipment of all orders. UPS offers tracking in transit. * If your package was shipped by USPS Priority Mail, as per your shipping confirmation, tracking is not available by this carrier.
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Order Shipping Information:
Available Ship Methods Follow:
Email Us
We offer an easy 30 day return policy on purchases.
Simply email us to request a Return Merchandise Authorization (RMA) and send your item(s)back to us, in its original condition, and we will accommodate your request for a replacement item, store credit, or refund.
For a prompt reply, please contact us by email at geniusbabies@carolina.rr.com
Of course, if the mistake is ours for any reason, we'll pay for return shipment.
Marked Closeout- non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item. Such items will be clearly marked an non-returnable.
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges, that have already been incurred.
If you are exchanging merchandise, you are responsible for the cost of returning it to us.
Please be mindful of the following details about returns:
Return Information:
1. We recommend that you ship your package INSURED to ensure safe arrival.
2. Please use ORIGINAL (or comparable) shipping box and shipping packaging
to ensure arrival in NEW condition. .
3. Write RMA # Clearly on Outside of Box in black marker.
4. Returns & Exchanges must arrive in NEW, original condition, in their
original full packaging.- Thank you!
5. Packages must be postmarked no later than 30 days from purchase.
6. Ship to:
Genius Babies Inc.
ATTN: Returns
Return Merchandise Authorization #__(the RMA will be assigned to you from
Genius Babies)
2015 Van Buren Avenue
Indian Trail, NC 28079
*** Sorry, returns without RMA #s will be refused, and returned to the shipper.
We need the RMA # to process and credit your account properly. ***
Please note: Returns are NOT re-sold on GeniusBabies.com. Returned items are sent back to
the manufacturer in accordance with the manufacturer's return policy, and or/
donated to charity organizations.
* Please note: REFUSAL of a shipped and confirmed order, may be
liable for up to a 10% restocking fee.
