Genius Babies

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Return Policy

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  • Return Policy

OUR GUARANTEE/ RETURN POLICY: We offer an easy 30 day return policy on all purchases, with NO restocking fees.

RETURN PROCEDURE:

  • IMPORTANT: PLEASE E-mail for Return Merchandise Authorization (RMA# Request), to ensure proper credit for return.
    Email Us

    We offer an easy 30 day return policy on purchases.
    Simply email us to request a Return Merchandise Authorization (RMA) and send your item(s)back to us, in its original condition, and we will accommodate your request for a replacement item, store credit, or refund.

    For a prompt reply, please contact us by email at geniusbabies@carolina.rr.com

    Of course, if the mistake is ours for any reason, we'll pay for return shipment.
    Marked Closeout- non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item. Such items will be clearly marked an non-returnable.

  • There are NO restocking fees.
  • Returns
    If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges, that have already been incurred.
  • Exchanges
    If you are exchanging merchandise, you are responsible for the cost of returning it to us.

    Please be mindful of the following details about returns:

  • For items that shipped free, our shipping costs will be deducted from your refund.
  • An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
  • Returned items must be in new condition and in the original packaging.

    Return Information:
    1. We recommend that you ship your package INSURED to ensure safe arrival.
    2. Please use ORIGINAL (or comparable) shipping box and shipping packaging to ensure arrival in NEW condition. .
    3. Write RMA # Clearly on Outside of Box in black marker.
    4. Returns & Exchanges must arrive in NEW, original condition, in their original full packaging.- Thank you!
    5. Packages must be postmarked no later than 30 days from purchase.
    6. Ship to:
    Genius Babies Inc.
    ATTN: Returns
    Return Merchandise Authorization #__(the RMA will be assigned to you from Genius Babies)
    2015 Van Buren Avenue
    Indian Trail, NC 28079

    *** Sorry, returns without RMA #s will be refused, and returned to the shipper. We need the RMA # to process and credit your account properly. ***

    Please note: Returns are NOT re-sold on GeniusBabies.com. Returned items are sent back to the manufacturer in accordance with the manufacturer's return policy, and or/ donated to charity organizations.

  • Celebrating Our 24th Year Online ~ 1998-2022 ~ Genius Babies™ ~ Your "Original" Smart Baby Gifts & Baby Toys Shop.
    ©Genius Babies™ Inc. All rights reserved.

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